Shipping policy

Shipping Policy

At Ivy® Official, we're committed to getting your order to you quickly and reliably — no surprises.

Order processing Orders are processed within 1 business day. Orders placed on weekends or public holidays will be processed on the next business day. You'll receive a confirmation email as soon as your order is on its way.

Delivery countries & estimated times We currently ship to the following countries. All shipments are free of charge, with an estimated delivery time of 1 business day after dispatch.

Delivery estimates begin from the date of dispatch, not the date of order. While we do everything we can to meet these timeframes, occasional delays may occur due to carrier capacity, public holidays, or circumstances beyond our control.

Shipping costs Shipping is free on all orders, with no minimum purchase required.

Order tracking Once your order has been dispatched, you'll receive an email with a tracking link so you can follow your delivery every step of the way. If you haven't received your tracking information within 2 business days of placing your order, please contact us.

Questions or concerns? We're here to help. Reach out to us at support@ivyofficial.store and we'll respond within 2 business days.